Terms of Use

  1. Introduction

Myloh.co (“Website”) and Myloh Mobile Application (“App”), collectively referred to as “Myloh”, is a health and wellness E-buddy, owned, developed, operated and maintained by Myloh Pte Ltd (“MPL”). 

The App contains a virtual AI chatbot (“Bot” or “Myloh Bot”) that you can chat with and through a conversational interface get access to tools and techniques to manage your emotional well-being and performance. The Myloh App is available for both Android and iOS mobile systems. Your interaction with the Bot is with an artificial intelligence chatbot and not a human. The Bot is restricted in the means of response, and the intended usage of Myloh App is for providing support to manage emotions and encourage mental well-being, as an early intervention tool in a self-help context. You make the choice of using the Bot, based on your own estimate of need, and agree that this is only suitable for basic self-help. This is not intended to be a replacement for face-to-face psychotherapy or to provide a diagnosis, prognosis, treatment or cure for a disease/condition/disorder or disability. The Bot cannot and will not offer advice on issues it does not recognize. Using the Myloh App, you can track and manage your mood, and learn context-sensitive evidence-based techniques that can help you feel better. Myloh App and Service is not intended for use in crisis such as abuse or complex or severe mental health conditions that causes for example; ideation of suicide, harm to self and others, or for any medical emergencies. Myloh cannot and will not offer medical or clinical advice. It can only suggest that the user seeks advanced (medical) help, but in no way should Myloh be responsible for the user’s actions or inaction.

Please read the following terms and conditions carefully before using this Website and/or App. These terms of uses (“ToU”) apply to Myloh.  By accessing or using Myloh, you agree to be bound by these terms and conditions as they may be modified and/or amended from time to time. MPL reserves the right to change these terms and conditions at any time at its sole discretion. Amendments shall take effect immediately when posted on Myloh. Your continued use of this Myloh thereafter represents your agreement to any such amendments. Information may be changed or updated without notice. MPL has no obligation to update information presented on the Website or App, so information contained herein may be out of date at any given time. MPL may also make improvements and/or changes in the products and/or programmes described in these ToU at any time without notice.


  1. Liability 

This Website and/or App and all information contained in it are provided on an “AS IS” and “as available” basis, without any express or implied warranties of any kind, including but not limited to, warranties about the accuracy, completeness, currentness, merchantability, non-infringement or suitability for any purpose of the information in this Website and/or App, and without any support or any other services by MPL. The data set out herein and in Myloh is for informational purposes only, and no warranty is made that the information is error free. To the extent permitted under law, MPL excludes all conditions, warranties, representations or other terms which may apply to Myloh, whether express or implied. Please note that once you leave the App or Website, or arrive at an application from another non-MPL location, either by using a link we may have provided for your convenience or by specifying your own destination, MPL accepts no responsibility for the content, products and/or services provided at these non-MPL locations. 

MPL does not control, endorse, promote or have any affiliation with any other website or software application (including mobile applications) unless expressly stated herein.

MPL does not guarantee that access to Myloh shall be uninterrupted or error free. To the fullest extent permitted by applicable laws, MPL on behalf of its directors, officers, employees, agents, suppliers, licensors and service providers, excludes and disclaims liability for any losses and expenses of whatever nature and howsoever arising including, without limitation, any direct, indirect, general, special, punitive, incidental or consequential damages; loss of use; loss of data; loss caused by a virus; loss of opportunity, business, revenue, income or profit; loss of or damage to property; claims of third parties; or other losses of any kind or character, even if MPL has been advised of the possibility of such damages or losses, arising out of or in connection with the use of Myloh or any other website or apps with which they are linked, or any products or services available on Myloh. You assume total responsibility for establishing such procedures for data back up and virus checking as you consider necessary. MPL does not guarantee or warrant that files accessed on, and/or available for downloading from, Myloh are or shall be free of computer viruses, worms, Trojan horses or other contaminating or destructive properties. You shall access and download information from Myloh at your own risk.

The health information and other information on Myloh are general in nature. It is provided as a public service and for information purposes only. This information does not constitute, nor is it a substitute for, medical advice, legal advice or professional services. In particular, the health information on Myloh is not intended as a substitute for seeing your doctor, psychologist, counselor or other professional advisor. Always consult your doctor if you have any specific health care needs. Your doctor can provide the necessary medical diagnosis and treatment. Do not rely on the information on Myloh to self-diagnose your illness. You should never disregard medical advice or delay seeking such advice because of anything you read on or through Myloh. You should consult with a doctor or other qualified healthcare professional to determine whether your use of Myloh would be safe and/or effective for you. 

You are expressly prohibited from accessing or using Myloh against medical advice or if doing so might pose any health risk. In this context, you acknowledge that you take full responsibility for your health, life and well-being, as well as the health, lives and well-being of your family and children (born and unborn, as applicable), and all decisions now or in the future. Your use of Myloh does not constitute or create a doctor-patient, therapist-patient or other healthcare professional relationship between you and MPL. MPL shall not be responsible, under any theory of liability or indemnity, for your use of or reliance on Myloh.

MPL shall not be responsible for any claims, losses, liabilities, damages, costs or expenses (whether in contract or tort), breach of statutory duty, loss of revenue, loss of profits or otherwise, direct or indirect, even if foreseeable arising from or in connection with your use of Myloh or the App, including, without limitation, any third-party product liability claims, claims that Myloh or the App fails to conform to any applicable legal or regulatory requirement, claims arising under consumer protection or similar legislation, and claims with respect to intellectual property infringement.

  1. Links to Third Party Websites

MPL may provide links to other websites, which we believe may be of interest to you, owned and/or operated by third part(ies) who are not related or affiliated to the MPL (“Linked Websites”). The Linked Websites are provided for your convenience and information only, and the inclusion of any Linked Websites does not imply any endorsement or approval of the Linked Websites by MPL.

MPL does not control or have any supervision over, and is not responsible for, the content, hyperlink, accuracy or privacy policies of any of the Linked Websites and makes no representation or warranty with respect to the content thereof. You use the Linked Websites entirely at your own risk. MPL is not a party to any transaction or arrangement between you and any of the Linked Websites. 

Your use of the Linked Websites is subject to the terms and conditions of such Linked Websites (if any), in addition to the terms and conditions herein. If there is any inconsistency, the terms and conditions herein shall supersede.

MPL shall not be liable or responsible in any way for any user-generated content. MPL does not have any control or supervision over, and is not responsible for, what users access through Myloh and is not responsible for any inappropriate, offensive, obscene, infringing, unlawful or otherwise objectionable or illegal user generated content you may encounter on Myloh or arising from your use of Myloh.

Myloh may also contain third party advertisers (that may or may not contain embedded hyperlinks or referral buttons to Linked Websites). The display of such advertising does not in any way imply a recommendation or endorsement by MPL of the relevant advertiser, its products or services or any such Linked Website. You are referred to the relevant advertiser for all information regarding the advertiser and its products and/or services. To the extent permitted by law, MPL accepts no responsibility for any interaction between you and the relevant third party and is released from any liability arising out of or in any way connected with such interaction.

  1. Data

Personal information and health data submitted to MPL via Myloh shall be treated in accordance with our Privacy Policy. In using Myloh, you acknowledge and agree to be bound by the Privacy Policy. Please visit www.myloh.co for our Privacy Policy.

  1. Proprietary Rights & Restricted Use

All content on Myloh are the property of MPL, save as otherwise indicated. All trademarks, brand names, product names, marks and titles and copyrights used on Myloh (“Intellectual Property”) are the property of their respective holders. Nothing on Myloh grants you any right or license to use any of the Intellectual Property on Myloh without the express written permission of MPL or the third-party owners of the trademarks. Unauthorised use may violate trademark, intellectual property and other laws. Subject to Clause 6 below, no permission is given in respect of your use of any such Intellectual Property and such use may constitute an infringement of the holder’s rights. 

You may print a copy of the information contained in Myloh for your personal use only.

In addition, Myloh, including but not limited to graphics, user interface, audio clips, video clips, scripts, source and object code, proprietary information, materials and any content made available through Myloh are the property of MPL and/or its licensors, and are protected by applicable intellectual property and other laws, including but not limited to copyright and trade secret. The App is licensed, not sold, to you. In this regard, you are granted a non-transferable, non-exclusive license (without the right to sublicence) to (i) use Myloh solely for your personal, non-commercial purposes, and (ii) install and use the App on a handheld device that runs Android operating system or Apple iOS operating system owned or controlled by you, or as otherwise permitted by the Usage Rules set forth in Android’s or Apple’s App store Terms of Service. In addition, you agree to comply with the terms of any third-party agreement that is applicable to you when using the App, such as your wireless data service agreement. You may utilise Myloh only as permitted by these ToU. You may not, and shall not permit any other party to: (1) modify, adapt, alter, translate or create derivative works of Myloh; (2) use or merge Myloh, or any component or element thereof, with other software, databases or services not provided by MPL; (3) sublicense, distribute, sell or otherwise transfer the App to any third party; (4) use Myloh as a service bureau, or lease, rent or loan Myloh to any third party; (5) reverse engineer, decompile, disassemble or otherwise attempt to derive the source code or structure of Myloh (6) interfere in any manner with the operation of Myloh; (7) circumvent, or attempt to circumvent, any electronic protection measures in place to regulate or control access to Myloh; (8) create a database by systematically downloading and storing Myloh; (9) use any robot, spider, site search/retrieval application or other manual or automatic device to retrieve, index, “scrape”, ”data mine” or in any way gather Myloh or reproduce or circumvent the navigational structure or presentation of Myloh without our express prior written consent; or (10) use Myloh for any commercial purposes. You agree not to develop, distribute or sell any software or other functionality capable of launching, being launched from or otherwise integrated with Myloh. You may not remove, alter or obscure any copyright notice or any other proprietary notice that appears on or in Myloh.

The information you submit to MPL as part of your registration, and any data, text and other material that you may submit or post to Myloh (“User Content”) remain your intellectual property, and MPL does not claim any ownership of the copyright or other proprietary rights in such registration information and the User Content. Notwithstanding the foregoing, you agree that MPL may retain copies of all registration information and the User Content and use such information and the User Content as reasonably necessary for or incidental to its operation of Myloh and as described in these ToU and the Privacy Policy.

You grant MPL the non-exclusive, worldwide, transferable, perpetual, irrevocable right to publish, distribute, publicly display and perform the User Content in connection with Myloh.

  1. Rights and Obligations of the User

By using Myloh, including registering for a User Account, you represent and warrant that all information provided by you is true, accurate, current and complete to the best of your knowledge and belief. 

MPL reserves the right to reject your application for an account, suspend your use or terminate your account at any time without prior notice to you if you are in breach of these ToU or for any other reason as determined by us at our sole and absolute discretion.

Upon successful registration of your account, you:

  • agree to keep your account ID and password confidential and shall not allow other person to use your account, 
  • agree to keep your account ID and password confidential and shall not allow other person to use your account, 
  • agree to keep your account ID and password confidential and shall not allow other person to use your account, 

You are solely responsible for any and all activities, which occur, under your account. For so long as your account is active, you acknowledge that we shall have the right, at our sole and absolute discretion, without any prior notice to you, to: –

  • access your account and its contents as and when we consider necessary for specific purposes, including but not limited to, identifying or resolving technical problems with your account; 
  • access your account and its contents as and when we consider necessary for specific purposes, including but not limited to, identifying or resolving technical problems with your account; 
  • access your account and its contents as and when we consider necessary for specific purposes, including but not limited to, identifying or resolving technical problems with your account; 
  1. You shall not:
  • use any of our logos or any of the following names or slogans: ‘MPL’, ‘Myloh’ 
  • use any of our logos or any of the following names or slogans: ‘MPL’, ‘Myloh’ 
  • use any of our logos or any of the following names or slogans: ‘MPL’, ‘Myloh’ 
  • use any of our logos or any of the following names or slogans: ‘MPL’, ‘Myloh’ 
  • use any of our logos or any of the following names or slogans: ‘MPL’, ‘Myloh’ 

You may not upload, post or email to Myloh any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, objectionable or profane material, or any other content that could give rise to any civil or criminal liability under the law.

  1. General

In these terms and conditions, unless the context otherwise requires, the headings are inserted for convenience only and shall not affect the construction of these terms and conditions.

In addition to your agreement with these ToU, and notwithstanding anything to the contrary herein, you acknowledge and agree to the following provisions with respect to your use of any App that is compatible with the Android operating system of Google Inc. or iOS operating system of Apple Inc. Save as set out in the foregoing, no third party shall have any right to enforce or enjoy the benefit of any of the provisions of these ToU under the Contracts (Rights of Third Parties) Act (Cap. 53B) or otherwise. Notwithstanding the immediately preceding sentence, MPL’s right to enter into, rescind or terminate any variation, waiver or settlement under these ToU is not subject to the consent of any third party. Any inquiries or complaints relating to the use of the Myloh must be directed to MPL by emailing hello@myloh.co.  

If any provision of these terms and conditions is held to be invalid or unenforceable, then such provision shall (so far as it is invalid or unenforceable) be given no effect and shall be deemed not to be included in these terms and conditions but without invalidating any of the remaining provisions of these terms and conditions.

No failure or delay by us in exercising any right or remedy provided by law under or pursuant to these terms and conditions shall impair such right or remedy or operate or be construed as a waiver or variation of it or preclude our exercise at any subsequent time and no single or partial exercise of any such right or remedy shall preclude any other or further exercise of it or the exercise of any other right or remedy. Our rights and remedies under or pursuant to these terms and conditions are cumulative, may be exercised as often as we consider appropriate and are in addition to our rights and remedies under general law.

These terms and conditions and the relationship between you and MPL shall be governed by, and interpreted in accordance with, the laws of Singapore. In respect of any legal action or proceedings arising out of or in connection with these terms and conditions or Myloh you shall irrevocably submit to the exclusive jurisdiction of the courts of Singapore. That submission shall not affect the right of MPL to institute proceedings in any other jurisdiction.

Please review these terms and conditions periodically for changes and updates.